Shipping policy

Shipping Policy

1. Shipping Area
We currently ship exclusively within the European Union.

2. Order Fulfillment and Shipping
All orders are fulfilled on demand using various third-party logistics providers. After a customer places an order, the items are produced either in Europe or in China (PRC). As a result, a single order may contain items shipped from different locations, and your order may arrive in multiple shipments.

3. Shipping Fees
Shipping fees are included in the product prices. These conditions apply regardless of the number of shipments needed to fulfill your order.

4. Shipping Timeframes
The average delivery timeframe is between 5 and 12 days, depending on the location of production and the shipping carrier. While we strive to ensure timely delivery, shipping delays can occur due to factors beyond our control, such as customs processes or logistical disruptions. In such cases, customers will be kept informed by email of any updates.

5. Tracking Information
Once your order has been shipped, you will receive an email and/or SMS with updated tracking links. These links will allow you to monitor the progress of your shipment.

6. Taxes and Customs
All taxes and customs duties related to your order are covered by AEXIOS SAS. You will not incur any additional charges beyond the amount paid for your order on our website.

7. Delays and Cancellations
In the event of delays due to customs clearance or logistical issues, you will be kept updated by email. Please note that you cannot cancel your order once you have received an email confirming that your order has been shipped, except in the case of proven issues such as lost or damaged parcels. In these situations, our customer service team will assist you according to the process described in our Terms and Conditions.